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Shipping & Returns

Privacy Policy

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Last Updated: 174/07/2024

1. Introduction

CUE DISTRO ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

  • Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, and billing information when you place an order or contact us.

  • Non-Personal Information: We may collect non-personal information about your visit, such as your IP address, browser type, operating system, and browsing behavior.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders

  • To communicate with you, including sending updates and promotional materials

  • To improve our website and services

  • To prevent fraudulent transactions and monitor against threats

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • The right to access and obtain a copy of your personal information

  • The right to rectify inaccurate or incomplete personal information

  • The right to erase your personal information

  • The right to restrict or object to the processing of your personal information

  • The right to data portability

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us

Return & Exchange Policy

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Last Updated: 17/07/2024

At CUE DISTRO, we strive to provide you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your experience with us remains positive.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Time Frame: You have [30/60/90] days from the date of purchase to initiate a return.

  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Intimate or sanitary goods (such as underwear)

  • Hazardous materials or flammable liquids or gases

3. Process for Returns

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Email] or [Your Phone Number] to request a return authorization.

  2. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.

  3. Ship the Item: Package the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.

4. Refunds

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.

  • Approval: If your return is approved, we will process a refund to your original method of payment.

  • Processing Time: Please allow [X] business days for the refund to be processed and reflected in your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email] or [Your Phone Number].

6. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Exchange Shipping: If you are exchanging an item due to defect or damage, we will cover the shipping costs for the replacement item.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team:

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